Terms and conditions
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Who we are
These terms apply to all tours by Switi Tours, based in Paramaribo, Suriname.
Booking and confirmation
An enquiry by form, WhatsApp or email commits you to nothing. A booking exists only once we have confirmed it in writing and the deposit has been paid.
The deposit is 20% of the tour price. The balance is paid in cash on the day of the tour, in SRD, euros or US dollars.
Cancellation
You may cancel free of charge up to 48 hours before the start; your deposit is refunded in full. Cancelling within 48 hours forfeits the deposit.
If we cancel, for weather, an impassable road, guide illness or other force majeure, we offer an alternative date or a full refund, at your choice.
Group size
The minimum group size varies by tour, usually three or four, two on some tours; the exact minimum is stated on each tour page. The maximum is 8. Larger groups are split across several guides.
Children
On the walking tour, children up to and including 11 join free. On the food tours and the cooking class, children under 4 are free and children from 4 to 11 pay 20% less. On tours with a car or boat every child has their own seat and life jacket, never a lap: under 3 free, from 3 to 11 20% less. From 12 the adult price applies.
Children always take part accompanied by a paying adult and count toward the maximum group size.
Your responsibility
You are responsible for a valid travel document, the required tourist card or visa, your vaccinations and adequate travel insurance.
Declare medical conditions, allergies and limited mobility when you enquire. Every tour page states plainly who the tour is not suitable for; that information exists to be used.
Liability
Participation is at your own risk. We are not liable for loss or injury except where caused by our intent or gross negligence. We are not liable for missed flights or connections.
Travel insurance with medical cover and repatriation is a condition of participation.
Prices
Prices are in euros and per person. What is included is stated on each tour page. Prices may change, but never after your booking is confirmed.
Complaints and applicable law
Tell us immediately if something goes wrong during the tour; we can usually fix it on the spot. Afterwards, email hallo@swititours.com. Surinamese law applies to this agreement.